Ilyse Kazar's pic
1 month ago

new subscriptions from a petition

Am I correct that by simply adding their name to a petition, a person is added to the supporter list?

The way my client uses their supporter list, they would then be sending that person emails (i.e., without opt-in) because they frequently use the Target Entire List option.

I'm curious how people handle this and whether there is an accepted Best Practice. Which is preferable ...

(1) Add text to the petition page that advises the person they will begin receiving emails and can unsubscribe at any time

(2) Create an overall "Mailing List" group and provide a checkbox on the petition to allow folks to deliberately sign up, and retrain users so that emails are *never* sent to the entire list?

(3) something else I'm not contemplating


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If #2 is the best way to go, how does one trigger the sign-up auto-response from a petition page? In the follow-up tab for the action, I only see a way to send one email to everyone who signs the petition. I do not see a way to create a conditional autoresponse for folks who are also signing up to receive emails. I ran a test where I signed the petition (and checked a box to join a Mailing List group) and received only the auto-response for signing the petition but not the usual auto-response that is set up for new sign-ups. Nor did the triggered individual email go out that is set up for new sign-ups.

I guess the crux of this question is, how to handle getting new supporters properly subscribed, complete with autoresponse and notification, when the come into the list via a petition?

indifferent
I'm: hmmmmmmm




Ilyse Kazar's pic
anyone?

I just tested again and indeed if someone signs a petition, and they do not check the box to join our "Mailing List" group (i.e., they do not opt in), they are added to the database with the value "1 - Imported or unknown (subscribed) " in their Receive Email field.

As a result they would begin to receive emails, and we ought to be constructing queries that eliminate Receive Email = 1 for our blasts.

How do other folks handle this?
replied 1 month ago


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Keith Swartzendruber's pic
When they sign up for the petition, on the autoreply thanking them you can state in there that you have signed them up for your email list and provide a link to unsubscribe.
replied 1 month ago


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Ilyse Kazar's pic
Thanks, Keith. But that is an opt-out model and is contrary to DIA Opt-in Policy (see http://salsacommons.org/o/8001/p/salsa/website/public2/page?reference=DIA%20Opt-In%20Policy).

For now I am going to provide a checkbox to join a general "Mailing List" group. But this checkbox will then also be presented to folks who are already subscribed, unless I start writing custom code to display the checkbox only if no cookie is found, or something like that. My client is on an extremely limited budget at the moment, no money for programming hours...
replied 1 month ago


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IlyseKazar's pic
Yes, the checkbox is shown but the language defaults to: "Add me to the following list(s):"

As a web site visitor, when I encounter a checkbox like that I feel a tiny bit resentful that my long-standing participation and the fact that I am already on their mailing list does not seem to be acknolwedged.

This gives me an idea for a feature request, so I'll continue this thought separately ... thanks!
commented 1 month ago

Sue N's pic
We have two main groups (one for English, one for French), that people can check to opt in when they take an action.  Then, we only mail people in one of those groups.

The downside is that we have a fair number of people who are subscribed, but not in a group, and I'm not sure what to do with them!
replied 1 month ago


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IlyseKazar's pic
Perhaps send a blast to folks not in either group and offer them the option to receive your emails in one or both languages? Link to your sign-up page with checkboxes displayed for the two groups.  
commented 1 month ago

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