So... email receipt troubleshooting.  Fun fun!

I sent an email blast about 90 minutes ago, and my CEO hasn't received it.  Her supporter record in Salsa says the email was sent to her, but message tracking on my Exchange server doesn't show that message ever showing up. She wants to know what she's not receiving our email blasts... lol.  

Any ideas what the catch might be?

Tagged: Email, Supporter Management

When setting targets on an email blast, what is the selection criteria for the "Send to Entire List" button?  Is it literally the entire list, every email address, or does it filter out those that have unsubscribed?

Thanks!

Tagged: Email

We've been on DIA for a year, and are loving it.  But it's come time to freshen up our email templates.  And by freshen up, I mean create new ones.  :)  My question is about how to make that transition.  

Should I create new templates in Dreamweaver and paste the HTML source into the already existing templates in DIA, overwriting their HTML source?  Or should I create new templates and delete the ones I no longer want to use?  How would deleting old templates affect emails in the blast archive?  Are there other things I should be worrying about, too?

Any and all guidance/experience will be much appreciated!  Thanks!

Tagged: Salsa, templates, Email

Is it possible to impose a sticky on my campaign managers?  I've created one that reminds them of which tags should be added to which items, because we're forgetting them every time.  For instance, every email blast regarding Federal policy should be tagged with "federalpolicy" (so we can list the updates as an integrated part of our website by filtering on the tags.  Anyway, is there a way to enforce a sticky on my campaign managers' dashboards from an administrative level?  Thanks!

Tagged: campaign manager, stickies, Dashboard